UK-Wide Device Repair

UK-Wide Mail-In Repairs

Cannot visit our Newcastle, Sunderland or Heaton stores? Our mail-in repairs let you send your phone, tablet or laptop to JD Phones from anywhere in the UK.

Tell us what needs fixing, securely post your device to us and our repair team will assess the problem before carrying out the agreed repair. Once the work is complete, we send your device back to you safely.

Tracked return delivery Repairs by experienced technicians Warranty included Available across the UK

Book a Mail-In Repair Ask Us a Question

A simple way to get your device repaired

How our Mail-in Repairs Work

You do not need to travel to a shop to get your device fixed. Our UK-wide mail-in repairs let you send your phone, tablet or computer to JD Phones for professional repair.

Book Online

Choose the repair you need and provide a few details about your device and the problem you are experiencing.

Pack Your Device

We will provide the information you need to send your device to us. Pack it securely and use a tracked delivery service where possible.

We Inspect & Repair

Once your device arrives, our technicians check the reported fault and carry out the agreed repair using suitable replacement parts.

We Send It Back

After the repair has been completed and tested, your device is securely packaged and returned to you with tracked delivery.

Pack Your Device Carefully

Your device will be travelling through the postal network, so good packaging matters.

Use a strong, appropriately sized box.
Protect the device with bubble wrap or another suitable protective material.
Do not leave the device loose inside the package.
Include the information requested during the booking process.
Remove SIM cards and personal accessories unless they are required for the repair.
Keep your tracking details until your repair has been completed.

Start Your Mail-In Repair

Device repairs available across the UK

Mail-In Repairs

Our mail-in repairs cover a wide range of common device problems, including screen replacements, battery replacements, charging faults and other repairs for phones, tablets and computers.

Mail-In Phone Repairs

iPhone screen replacement
iPhone battery replacement
Android screen repair
Android battery replacement
Charging port repair
Water damage assessment
Camera repairs
Back glass replacement

Mail-In Tablet Repairs

iPad screen replacement
iPad battery replacement
Charging port repair
Android tablet repair
Software troubleshooting
Camera and button repairs

Mail-In Laptop & MacBook Repairs

MacBook screen repair
MacBook battery replacement
Laptop screen replacement
Keyboard replacement
Charging and power faults
Hardware diagnostics

Professional repairs without the journey

Reliable Mail-In Repairs

Sending your device to a repair shop can feel risky. Our mail-in repairs keep the process straightforward, with clear information at every stage from assessment and repair to safe return.

Securely Handled

Your device is handled carefully from arrival through testing and return.

Experienced Technicians

Our repair team works across a wide range of phones, tablets and computers.

No Unnecessary Work

We focus on the fault you have reported and explain any additional work before proceeding.

Repair Warranty

Eligible repairs are covered by our repair warranty, giving you added confidence after your device is returned.

Visit a JD Phones Store

Visit Your Local JD Phones Store

Prefer to speak to our team in person? Visit one of our JD Phones stores in Newcastle, Sunderland or Heaton for advice, diagnostics and professional repairs. If you cannot visit a store, our mail-in repairs are available across the UK.

Not sure which address to use? Contact our team before sending your device and we will confirm the correct postal details for your repair.

Mail-In Repair FAQs

How do I send my device to JD Phones?

Book your repair online first. We will provide the information you need to send your device to us securely. Use suitable protective packaging and keep your delivery tracking information.

Can I send my phone for repair from anywhere in the UK?

Yes. Our mail-in repair service is available to customers across the UK, so you do not need to live near Newcastle, Sunderland or Heaton.

How long does a mail-in repair take?

Repair times depend on the device, fault and availability of parts. We will give you a better estimate once we know the model and problem.

Will I receive a repair quote before work starts?

We will assess the reported problem and explain the repair before carrying out additional work that was not agreed during booking.

Is my device insured while it is being returned?

We recommend using a tracked and insured delivery service when sending your device to us. Return arrangements and insurance cover depend on the delivery service selected, so please check the terms of your chosen service before sending your device.

Can I track my repair?

Contact our team with your booking information and we can help you check the progress of your repair.

Ready to Post Your Device?

Book your repair online and we will guide you through the next steps. You can use our mail-in service even if you are outside Newcastle, Sunderland or Heaton.

Book a Mail-In Repair