JD PHONES PRIVACY POLICY

Privacy Policy

JD Phones Newcastle ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any information that you give us when you use our website or services. By using our services or accessing our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information:

Personal Information: This includes your name, contact details (such as email address and phone number), and payment details if you make a purchase or engage in a service with us.
Device Information: When you visit our website, we may automatically collect information about your device, including your IP address, browser type, and operating system.
Cookies and Tracking Technologies: Our website may use cookies and similar technologies to enhance your experience and provide us with analytics about how users interact with the site.
Service Information: If you use our phone repair, trade-in, or device sales services, we may collect details about the device, including make, model, condition, and other relevant information.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To process and complete any orders or service requests you make with us, such as phone repairs, purchases, or trade-ins.
Communication: To contact you regarding your order, inquiry, or to send promotional materials with your consent.
Customer Support: To provide customer support and respond to your questions or concerns.
Improve Our Website and Services: We use cookies and analytics to enhance user experience and improve our services and website functionality.
Compliance: To comply with legal obligations, such as tax and audit requirements, or to respond to law enforcement requests where required.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for specific purposes, such as:

Service Providers: We may share information with service providers who assist in delivering our services (e.g., payment processors, shipping companies).
Legal Compliance: If required by law, we may share your information with regulatory authorities or law enforcement agencies to comply with legal processes.
Business Transfers: In the event of a business sale or merger, customer information may be transferred as part of the transaction, but it will remain protected as per this policy.

4. Your Data Protection Rights

Under the applicable data protection laws, you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccuracies in your personal information.
Right to Erasure: You can request that we delete your personal information, where applicable.
Right to Restrict Processing: You can ask us to limit the use of your data in certain circumstances.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used format.
Right to Object: You can object to the processing of your data for direct marketing purposes or in other specific situations.

To exercise any of these rights, please contact us using the details provided below.

5. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us analyze web traffic, remember preferences, and provide a more personalized experience.

You can choose to accept or decline cookies via your browser settings. However, declining cookies may affect your experience on our website.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal and reporting obligations. When we no longer need your personal data, we will securely delete or anonymize it.

7. Data Security

We are committed to ensuring that your personal data is secure. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

JD Phones

Hello@JDphones.co.uk

Newcastle: 0191 222 1700 - Sunderland 0191 447 7375